"I would like to thank you ... for providing our customers with high quality technical support over the nearly three years we have worked with you. A special thanks should of course go to Ellen (our principal contact), who has impressed us and our customers with her professionalism, initiative and never-ending patience...[your] detailed call reports provided us with invaluable customer input that we could use to identify and act upon recurrent questions."
Pam Downey, [Former] Director of Electronic Publishing & Development, Macmillan Library Reference