eports are provided to our clients in many different ways. See what would be best for you.
Some clients prefer to get the actual call logs, with the calls in sequential order. This gives you a record that can be crosschecked against phone records for audit purposes. We edit and annotate the call logs so that you can find related calls. Click here to see what sample call logs 1, 2 and 3 look like.
Suitable for reading by top management, the summary describes call and volume trends, describing the most common calls and problems and their resolution. Click here to see an example of an executive summary.
Sorting the Call Records by Product
This gives you an easy way to distribute all the records to product managers or publishers, so they can see problems with their products. Also, it's the best way for you to quickly read, go through the records, and see "what's happening."
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Last modified: November, 2011
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