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Hudson Software specializes in "high-touch" accounts. This term, invented by Regis McKenna, describes a relationship where customers perceive they have been given more in attention than they expected. They are "touched" positively by the service, and will remember the experience when it comes time to buy or recommend again. “High touch” is most needed when the ongoing revenue from the customer is high, in the form of continuing sales of other products on a recurring basis.

If you want to win the hearts, minds and revenue of your customers, you need to make them feel important. Putting "high touch" and "high tech" together is a powerful combination that will do just that.

Will your customer feel important if their call goes to a typical call center, with its call queues and its menus to navigate? Read on to see how Hudson Software is different from a typical call center. Our services offer you and your customers the gold-standard in “high touch” service.