Technical Support SectionTypes of Support Subsection

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Go to the scenario numbers below to compare how Hudson Software handles your technical support vs. a typical call center...

CALL CENTER

Your customer is queued up in a waiting queue, or navigating a tortuous jungle of voicemail options.

AT HUDSON SOFTWARE

We answer over 90% of our calls "live" by the third ring, and usually by the technician who can actually help your customer. Imagine how surprised and pleased your customer will be when he gets a live person instead of a series of menu choices! If for some reason we can't answer, the customer goes straight to voicemail and is encouraged to leave a message. No voicemail jungle!

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