Technical Support SectionTypes of Support Subsection

Scenario123456
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Go to the scenario numbers below to compare how Hudson Software handles your technical support vs. a typical call center...

CALL CENTER

But a call center has people there 24 hours a day, or at least 18 hours a day.

AT HUDSON SOFTWARE

Yes, someone will answer the phone in a call center at 2AM. But will they be able to help your customer? If a call is answered poorly at 2AM, will you find out in time to repair the damage? Our live hours of operation are 9AM to 5PM, EST. You can supplement this further with our inexpensive web-based support, so customers can find their own answers whenever they want. Of course, customers can also send e-mail or faxes 24 hours a day and these are answered promptly the next morning.

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