AT HUDSON SOFTWARE

The only metrics you should care about is whether your customers are well treated and happy, and whether you are getting the information you need to feed back into your product development cycle. At Hudson, you get clear comprehensive reports on a monthly basis, and more often if you choose. And if there is a serious problem with the product, that might affect your sales or your company's reputation, you'll hear from one of our managers immediately. Sometimes even before your customers find out! The metrics a call center puts out, like "average time in queue," don't have much meaning if all your calls are answered live!