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Last modified: August, 2002
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CALL CENTER
Your customers' e-mails will be held in a postbox to be routed to the appropriate agent.
AT HUDSON SOFTWARE
When your customer e-mails or faxes our support desk the communication is immediately and automatically forwarded to your principal contact. They will log the query and assess it to determine whether more information is required. If it is, a request (usually a series of easy questions) will be returned. We aim to solve your customers query from start to finish in 24 hours - not simply to assess it in this timeframe!