Technical Support SectionTypes of Support Subsection

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Last modified: August, 2002

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CALL CENTER

Different types of queries go to different agents.

AT HUDSON SOFTWARE

At Hudson Software your principal contact will answer and be familiar with all queries that we receive for your product. This person is an expert and can anticipate problems that may lie ahead for a user. For example, in a call center, an agent specializing in installation problems may help your customer solve any install errors. Once your customer starts to use your product another problem may appear. They then must speak with another specialist. At Hudson Software we avoid this problem and we reduce your customers start-up time, enhancing their overall experience with your product.

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