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Daily Archives: October 31, 2018

Who Talks to Your Customers?

Customer Experience, OutsourcingBy MikeOctober 31, 2018

One of the most important things to keep in mind when outsourcing is that the agents will be representing you!  The time spent with tech support is often the only direct contact you have with your customers. And it occurs when your customers are feeling vulnerable, since they have a problem and need help fixing…

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