Category Archives: Customer Support

Is July Really the Offseason for EdTech Anymore?

Customer Support, Customer Experience, Quality Assurance, Tech Support, TechnologyBy Locutus Borg July 1, 2026

For a long time, July felt like the offseason for EdTech. Summer was here. Classes were mostly dismissed, and teachers were on vacation. That’s not really the case anymore. Support volume is still nowhere near the intensity of the fall or spring rush, but summer usage is much more active than it used to be.…

AI as a Force Multiplier in Customer Support

Customer Experience, Customer Support, Outsourcing, Tech Support, TechnologyBy Michael Gulley April 8, 2026

Since ChatGPT pushed generative AI into the mainstream, every organization has been asked some version of the same question: what should AI in Customer Support actually do for us? At Hudson Software, our answer is straightforward: we see it as a force multiplier. Not a replacement for people, but an accelerant for what good people…