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A vibrant, engaging illustration representing the concept of outsourcing technical support in the edtech sector.

EdTech Support: The Path to Customer Retention and Market Expansion

In the fiercely competitive world of educational technology, EdTech companies are always on the lookout for ways to distinguish themselves. An often-overlooked strategy for standing out from the crowd is through exceptional end-user technical support and proactive customer success programs. While some EdTech companies might lean towards managing these critical services in-house, the daunting task…

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Who Talks to Your Customers?

One of the most important things to keep in mind when outsourcing is that the agents will be representing you! The time spent with tech support is often the only direct contact you have with your customers. And it occurs when your customers are feeling vulnerable, since they have a problem and need help fixing…

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For those who aspire to understand the intricacies of Customer Success and Outsourcing Support, our resources provide the advanced knowledge you need. Dive into our comprehensive guides and articles.

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A vibrant, engaging illustration representing the concept of outsourcing technical support in the edtech sector.

EdTech Support: The Path to Customer Retention and Market Expansion

In the fiercely competitive world of educational technology, EdTech companies are always on the lookout for ways to distinguish themselves. An often-overlooked strategy for standing out from the crowd is through exceptional end-user technical support and proactive customer success programs. While some EdTech companies might lean towards managing these critical services in-house, the daunting task…

Read more
Satellite Image of the United States. Global reach with a focus on the United States. Choose Hudson for superior Outsourced Tech Support solutions.

The Power of Outsourcing Customer Support

Why Hudson Software Should Be Your First Choice In today’s world, it’s more important than ever to have a robust support system in place for your business. Customers today are quick to express their grievances, and social media and online reviews can amplify the impact of every positive or negative experience. This means that it’s…

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Contact Hudson for unparalleled Outsourced Tech Support. Image of a phone displaying our dedicated number.

Who Talks to Your Customers?

One of the most important things to keep in mind when outsourcing is that the agents will be representing you! The time spent with tech support is often the only direct contact you have with your customers. And it occurs when your customers are feeling vulnerable, since they have a problem and need help fixing…

Read more
Strategically situated just 1 hour north of the iconic World Trade Center, Hudson offers premier Outsourced Tech Support and cutting-edge solutions for your business needs.

Hudson Software Announces Michael Gulley as President

Leadership Advancement January 1, 2019 Hudson Software, the premier provider of outsourcing technical support solutions for over 25 years, is pleased to announce a leadership transition that underscores our commitment to excellence, innovation, and our core company values. Michael Gulley, our Chief Operating Officer, has been named the President of Hudson Software, following the retirement…

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