Our Company

Who is Hudson Software?
For more than 25 years, Hudson Software has provided crucial services to help software developers be more successful and profitable.  Our earliest clients were large traditional publishers who were producing supplementary products to go with their textbooks and ancillary print materials.  Today our client list includes traditional publishers, Fortune 500 companies, and small entrepreneurial software publishers.

Our team has extensive experience in the computer technology fields and we have worked with developers and publishers from a wide range of industries.  We have experience with hardware and software support, and our agents are accustomed to troubleshooting difficult problems without the need for script based answers and canned responses.

Several of our clients have been with Hudson for more than a decade.  These relationships point to our operating philosophy:  we always try to exceed the client’s expectations. We solve problems for clients—we never create them.

Hudson Software Exterior

Our Mission

  • To function seamlessly as a part of your team, thereby allowing you to better focus on your core competencies.

     

  • To help you increase your sales through stellar customer interactions and comprehensive tracking of customer issues, thereby allowing for more reliable product improvements.
  • To make sure that the issues in your software are found and fixed before they ever reach your customers.

     

  • To help you insure that your customers receive high quality support

Our History

The Story of Hudson Software
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    1991

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    2003

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    2017

Story of Hudson Software, Part I

How Hudson Software became the preferred choice for Technical Support and QA services In 1987 I found myself unemployed in the New York area, with a house, a wife, a baby, a dog, and a mortgage. With a master’s degree in Computer Science, I had been happily and fully employed for years working at various…

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Old Book Open on Table

The Story of Hudson, Part II

  I knew that I didn’t want Hudson to be like a typical call center. I wanted to be customer centric, making our reputation and profits based on how much we helped customers and exceeded their expectations. When I started Hudson and took the first tech support account, I didn’t intend to be in the…

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Our Services

How Hudson Software Can Help
What services do software publishers need?  Two services have become dominant:  Technical Support and Quality Assurance Testing.   The more software published, and the more users, the more tech support has become critical for publishers.  Users must be successful with software to be satisfied customers. Solving users problems quickly and assuring that unhappy users don’t threaten future sales are the key functions of quality technical support.  Good tech support must quickly identify actual problems and escalate the information back to the publisher, so bugs can be fixed quickly.

To minimize tech support cost and possible damage and embarrassment, all software needs to be tested.  Hudson’s Quality Assurance (QA) testing helps publishers ensure there are no embarrassing bugs in their software.  Hudson QA testing provides a rigorous disciplined test of your software’s critical functions in a matrix of different operating systems and/or browsers.

Technical Support
Technical Support
Whether you need a comprehensive solution, covering all levels of technical support across multiple channels, or a team to supplement the strengths of your existing support personnel, we will partner with you to manage your customer care.
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Quality Assurance
We approach QA Testing with the same commitment to personalized, high touch service that meets your business needs, whether you are a technical support client or whether you are working with us for the first time.
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Today we still shape our services uniquely for each client.  From start-ups to non-profits, Fortune 500 companies to entrepreneurs, mobile apps to network software, we work with clients who understand their core competencies and want to outsource their tech support, QA testing, or other non-core business function.  Clients stay with us, often for a decade or more, because the services we offer evolve with client needs.

Our Location

Hudson Software is privately owned, with headquarters located at 3 West Main St., Elmsford, NY.

CONTACT US

We want to hear from you!

You want the best for your company, and so do we.  Hudson is committed to understanding your business’s unique needs and providing the right combination of services to help you meet your goals.

Interested in hearing more? We encourage you to contact us and see how we can put our experience to work for you.