I just wanted [Hudson Client] to know what an amazing customer service representative you have in your employ. His name is Frank and he spent 38 minutes helping me to troubleshoot why I could not set up my instructor account and also helped me to request a desk copy and instructor materials for my course which starts in one week. He did all this on a Sunday from 11:46 a.m. to 12:22 p.m. EST.
With this ongoing pandemic and the repercussions of it on our health, mental health and financial health, it seems to get harder and harder to keep a cheery disposition and a hopeful outlook. Your customer service representative Frank did a stellar job and it should not go unnoticed.
Please accept my gratitude for the fact that [Hudson Client] is available to instructors on a Sunday and for having made such an excellent choice for a techsupport service representative.
Many thanks to Frank, above all!
Liz Wilson, MA, RHIA, CCS, CPC-I, CDIP, CRC, CEMC, CPMA, CPCO, CHC, CFE L.R.T. (R)(M)(BD)(CT)(MR)(QM)
Adjunct, Dept. of Allied Health Professions Trocaire College