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Who Talks to Your Customers?

One of the most important things to keep in mind when outsourcing is that the agents will be representing you! The time spent with tech support is often the only direct contact you have with your customers. And it occurs when your customers are feeling vulnerable, since they have a problem and need help fixing…

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Outsourcing Relationship Management

Managing Outsourcing Relationships: Trust, but verify

“How will I know what is going on?” When you are first thinking about outsourcing support, a question naturally arises that goes something like this: “How will I know what is going on?” To manage your outsourcing vendor effectively, you will need information and reporting about the outsourced activity. Managing a vendor to outsource technical…

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For those who aspire to understand the intricacies of Customer Success and Outsourcing Support, our resources provide the advanced knowledge you need. Dive into our comprehensive guides and articles.

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Satellite Image of the United States. Global reach with a focus on the United States. Choose Hudson for superior Outsourced Tech Support solutions.

The Power of Outsourcing Customer Support

The Power of Outsourcing Customer Support: Why Hudson Software Should Be Your First Choice In today’s world, it’s more important than ever to have a robust support system in place for your business. Customers today are quick to express their grievances, and social media and online reviews can amplify the impact of every positive or…

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Contact Hudson for unparalleled Outsourced Tech Support. Image of a phone displaying our dedicated number.

Who Talks to Your Customers?

One of the most important things to keep in mind when outsourcing is that the agents will be representing you! The time spent with tech support is often the only direct contact you have with your customers. And it occurs when your customers are feeling vulnerable, since they have a problem and need help fixing…

Read more
Myths and Misconceptions about outsourcing tech support

5 Misconceptions about Outsourcing Tech Support

The Oxford English Dictionary defines a misconception as, “a view or opinion that is incorrect because it is based on faulty thinking or understanding” and a myth as, “a widely held but false belief or idea.” If you’ve spent more than a few minutes looking into outsourcing technical support then you’ve likely encountered enough myths…

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Old Book Open on Table

The Story of Hudson, Part II

I knew that I didn’t want Hudson to be like a typical call center. I wanted to be customer centric, making our reputation and profits based on how much we helped customers and exceeded their expectations. When I started Hudson and took the first tech support account, I didn’t intend to be in the “call…

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