“How will I know what is going on?” When you are first thinking about outsourcing support, a question naturally arises that goes something like this: “How will I know what is going on?” To manage your outsourcing vendor effectively, you will need information and reporting about the outsourced activity. Managing a vendor to outsource technical…
For more than 25 years, Hudson Software has provided crucial services to help software developers be more successful and profitable. Our earliest clients were large traditional publishers who were producing supplementary products to go with their textbooks and ancillary print materials. Today our client list includes traditional publishers, Fortune 500 companies, and small entrepreneurial software publishers.
What services do software publishers need? Two services have become dominant: Technical Support and Quality Assurance Testing. The more software published, and the more users, the more tech support became critical for publishers. Users must be successful with software to be satisfied customers. Solving users problems quickly and assuring that unhappy users don’t threaten future sales are the key functions of quality technical support. Good tech support must quickly identify actual problems and escalate the information back to the publisher, so bugs can be fixed quickly.
To minimize tech support cost and possible damage and embarrassment, all software needs to be tested. Hudson’s Quality Assurance (QA) testing helps publishers ensure there are no embarrassing bugs in their software. Hudson QA testing provides a rigorous disciplined test of your software’s critical functions in a matrix of different operating systems and/or browsers.
Today we still shape our services uniquely for each client. From start-ups to non-profits, Fortune 500 companies to entrepreneurs, mobile apps to network software, we work with clients who understand their core competencies and want to outsource their tech support, QA testing, or other non-core business function. Clients stay with us, often for a decade or more, because the services we offer evolve with client needs.