For more than 30 years, Hudson Software® has helped educational publishers and software companies improve user experiences, strengthen support, and run smoother operations.
Our outsourced services help reduce operational friction and support digital learning platforms, assessment platforms, learning resources, and other complex user-facing systems more effectively.
Outsource your support operations to extend your capabilities and boost customer satisfaction.
U.S.-based outsourced support that extends your team and scales with demand.
Real-world testing that catches issues affecting performance, usability, and user experience.
Proactive onboarding, outreach, and customer training that helps users succeed before issues become support tickets.
Practical knowledge bases that reduce support volume and help users find answers faster.
Outsourced support should not feel outsourced. At Hudson Software, we take the time to learn your products, workflows, escalation paths, and internal systems so our team fits naturally into your operation. We do not force clients into a cookie-cutter model.
We get familiar with your products, support channels, documentation, referral paths, and the systems your team already uses.
We set up the right support flow for your business, whether that includes phone, email, chat, self-service, or integration with your existing tools and CRM.
Your account is guided by a dedicated Hudson lead agent who helps train the team, manage escalations, monitor trends, and keep support quality moving in the right direction.
Support is rarely neat and predictable. Products change, priorities shift, volumes spike, and users need help with everything from simple questions to messy edge cases. Hudson Software is built for that reality, with support operations that adapt without losing structure, visibility, or consistency.
Track issues in real time and get reporting that helps you spot trends, understand pain points, and make better decisions about support and product improvement.
Add products, adjust priorities, expand coverage, or evolve your workflow as your business changes. Hudson is built to adapt without unnecessary friction.
When demand shifts, support still needs to show up. Hudson provides dependable coverage that helps keep your operation running smoothly without constant scrambling behind the scenes.
Since ChatGPT pushed generative AI into the mainstream, every organization has been asked some version of the same question: what should AI in Customer Support actually do for us? At Hudson Software, our answer is straightforward: we see it as a force multiplier. Not a replacement for people, but an…
Most companies don’t fail at outsourcing because outsourcing doesn’t work. They fail because they choose the wrong outsourced tech support vendor, or more often, prioritize the wrong things when choosing one. After more than 30 years in technical support, we’ve seen the same patterns over and over again. The “Global…
Hudson Software has been supporting software users since 1991. We help organizations deliver responsive, high-touch support through experienced agents, stable teams, clear workflows, and reporting that helps clients see what is happening and improve over time.
If you are looking for a more capable, more flexible support partner, we’d love to learn more about your business.
Hudson Software helps companies deliver high-touch technical support, QA, and customer success services built around real-world needs.
Ready to talk? Reach out and let’s discuss how Hudson can support your team, your users, and your growth.
