Unrivaled Expertise Meets Exceptional Support

As pioneers in outsourced tech support, Hudson Software leverages three decades of experience to offer agile solutions with unmatched expertise.

Technical Support

Whether you’re in need of an end-to-end solution or looking to enhance your existing support personnel, we are dedicated to being your strategic partner in delivering exceptional outsourced tech support services.Learn More »

Quality Assurance

Our rigorous testing processes ensure seamless functionality, optimal performance, and a superior user experience for your applications.Read More »

Customer Success

From personalized onboarding to ongoing engagement strategies, we are dedicated to ensuring your customers thrive, creating lasting satisfaction and loyalty for your brand.Learn More »

Self Service

Elevate your brand with our expertly crafted self-service portals. Partner with us to build a self-help platform that speaks volumes about your dedication to customer satisfaction.Learn More »

Technical Support is not a Commodity

Outsourced technical support is not a standardized, interchangeable product or service. It is more than a first impression – it might be your only impression! Every moment counts, and our prompt, effective assistance ensures your customers remember your unwavering commitment.

  • Customization

    Each business has unique technical requirements and challenges.

  • Expertise

    Technical support is not just about resolving issues; it involves applying specialized knowledge to understand and solve complex problems.

  • High Touch Service

    A relationship where customers perceive that they have been given more (in service and in attention) then they expected.

  • Strategic Value

    Outsourced tech support should be viewed as a strategic asset rather than a mere operational necessity.

Elevate your customer experience with personalized support that goes beyond expectations. Because sometimes, that’s the difference between winning the next sale or losing it to the competition. Choose Hudson Software as your premier partner for outsourced tech support that leaves a lasting impact.

KEY HUDSON FEATURES

Explore the distinct advantages that set Hudson Software apart from virtually all other outsourced tech support centers
  • Experts

    Experience unmatched expertise with our agents, underscored by exceptional long-term retention. Our initial comprehensive training builds a foundation, and long term experience allows our agents to expand their knowledge organically over time. As a result, when your customers reach out, they are assisted by seasoned experts who understand your products thoroughly, ready to effectively address and resolve any issues, ensuring a seamless customer experience.

  • Integration

    With Hudson’s integration capabilities, your data is never locked into one place. Our incident tracking software will connect to CRMs such as Microsoft Dynamics, Salesforce, JIRA, and others effortlessly. Thanks to our REST Style Open API, Hudson is fully equipped to integrate with a wide range of data sources, applications, and email providers.
  • US Based Support

    Choose our US-based agents for a service that goes beyond language barriers. With cultural awareness, they adeptly read your customer’s signals, understanding when to dispense with formalities and prioritize immediate needs. Experience support that’s not just effective but attuned to your customers’ preferences and expectations.

Computer displaying Hudson Software's Outsourced Tech Support / Technical Support CRM Software with Custom Reporting. Elevate your support with our tailored solutions for seamless operations and customer satisfaction.
  • Access

    At Hudson Software, transparency and accessibility are at the forefront of our service. Distinguishing ourselves from other outsourced providers, our management team possesses in-depth knowledge of your product line, ensuring informed communication at every level. Our open-door policy invites you to connect with any team member—from our agents to the company President. Access to our team is never restricted, guaranteeing satisfaction with a personal touch.

  • Reporting

    Gain valuable insights for reliable product improvements with our comprehensive tracking of customer issues. Access real-time data live and stay informed with our flexible reporting tools, ensuring your stakeholders have the information they need. At Hudson Software, we empower you with the tools for proactive decision-making and continuous enhancement of your products.

  • Flexibility

    For seamless service, we require no contractual changes or additional fees when adding products or making updates. Even if you forget to inform us of a launch, rest assured, we’ll add them to our system the first time a customer calls. Experience scalability without constraints – choose a solution tailored to your needs.

``It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.``

Warren Buffett

FROM OUR BLOG

Our perspectives on outsourcing and strategies for success
Satellite Image of the United States. Global reach with a focus on the United States. Choose Hudson for superior Outsourced Tech Support solutions.

The Power of Outsourcing Customer Support

The Power of Outsourcing Customer Support: Why Hudson Software Should Be Your First Choice In today’s world, it’s more important than ever to have a robust support system in place for your business. Customers today are quick to express their grievances, and social media and online reviews can amplify the…

Contact Hudson for unparalleled Outsourced Tech Support. Image of a phone displaying our dedicated number.

Who Talks to Your Customers?

One of the most important things to keep in mind when outsourcing is that the agents will be representing you! The time spent with tech support is often the only direct contact you have with your customers. And it occurs when your customers are feeling vulnerable, since they have a…

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CONTACT US


We want to hear from you!

Striving for the best outcomes for your company? So are we. At Hudson Software, we’re dedicated to comprehending the unique needs of your business and delivering a tailored combination of services to help you achieve your goals.

Eager to learn more? Take the next step and reach out to us. Let’s explore how our experience can work wonders for your business.

Discover Hudson Software's prime location on the map – your trusted destination for Outsourced Tech Support, Quality Assurance, and exceptional tech solutions.