Unrivaled Expertise Meets Exceptional Support

As pioneers in outsourced technical support, Hudson Software leverages three decades of experience to offer agile solutions with unmatched expertise.

``It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.``

Warren Buffett

KEY FEATURES OF HUDSON SOFTWARE

Explore the distinct advantages that set Hudson Software apart from virtually all other outsourced technical support centers
  • Experts

    Experience unmatched expertise with our agents, underscored by exceptional long-term retention. Our initial comprehensive training builds a foundation, and long term experience allows our agents to expand their knowledge organically over time. As a result, when your customers reach out, they are assisted by seasoned experts who understand your products thoroughly, ready to effectively address and resolve any issues, ensuring a seamless customer experience.

  • Integration

    With Hudson’s integration capabilities, your data is never locked into one place. Our incident tracking software will connect to CRMs such as Microsoft Dynamics, Salesforce, JIRA, and others effortlessly. Thanks to our REST Style Open API, Hudson is fully equipped to integrate with a wide range of data sources, applications, and email providers.
  • US Based Support

    Choose our US-based agents for a service that goes beyond language barriers. With cultural awareness, they adeptly read your customer’s signals, understanding when to dispense with formalities and prioritize immediate needs. Experience support that’s not just effective but attuned to your customers’ preferences and expectations.

Computer displaying Hudson Software's Outsourced Tech Support / Technical Support CRM Software with Custom Reporting. Elevate your support with our tailored solutions for seamless operations and customer satisfaction.
  • Access

    At Hudson Software, transparency and accessibility are at the forefront of our service. Distinguishing ourselves from other outsourced providers, our management team possesses in-depth knowledge of your product line, ensuring informed communication at every level. Our open-door policy invites you to connect with any team member—from our agents to the company President. Access to our team is never restricted, guaranteeing satisfaction with a personal touch.

  • Reporting

    Gain valuable insights for reliable product improvements with our comprehensive tracking of customer issues. Access real-time data live and stay informed with our flexible reporting tools, ensuring your stakeholders have the information they need. At Hudson Software, we empower you with the tools for proactive decision-making and continuous enhancement of your products.

  • Flexibility

    For seamless service, we require no contractual changes or additional fees when adding products or making updates. Even if you forget to inform us of a launch, rest assured, we’ll add them to our system the first time a customer calls. Experience scalability without constraints – choose a solution tailored to your needs.

Personalized support that goes beyond expectations

Because sometimes, that’s the difference between winning the next sale or losing it to the competition.
  • Customization

    Each business has unique technical requirements and challenges.

  • Expertise

    Technical support is not just about resolving issues; it involves applying specialized knowledge to understand and solve complex problems.

  • High Touch Service

    A relationship where customers perceive that they have been given more (in service and in attention) then they expected.

  • Strategic Value

    Outsourced technical support should be viewed as a strategic asset rather than a mere operational necessity.

OUR LATEST RESOURCES

Outsourcing and strategies for success
Strategically situated just 1 hour north of the iconic Empire State Building, Hudson offers premier Outsourced Tech Support and cutting-edge solutions for your business needs.

Why U.S.-Based Support is the Smarter Choice

While the low cost of offshore labor may seem attractive, the high costs associated with unresolved problems and dissatisfied customers often offset any potential savings. We frequently hear our clients express frustration with offshore call centers, emphasizing that a successful outsourcing experience hinges on the partner you choose. Although offshore…

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CONTACT US


We want to hear from you!

Striving for the best outcomes for your company? So are we. At Hudson Software, we’re dedicated to comprehending the unique needs of your business and delivering a tailored combination of services to help you achieve your goals.

Eager to learn more? Take the next step and reach out to us. Let’s explore how our experience can work wonders for your business.

Discover Hudson Software's prime location on the map – your trusted destination for Outsourced Tech Support, Quality Assurance, and exceptional tech solutions.