I am writing to notify you of Andrew’s exemplary work with me on the phone yesterday afternoon.
A significant problem has occurred with student access to the Stats Portal because of a broken Assignments tab. We have received many complaints about the professor from students in our on-line Statistics course.
Through Andrew’s work, I was able to understand the professor’s role in the situation and, more importantly, the nuances of the situation itself. Furthermore, Andrew explained ways to work around the broken Assignments tab so that these students can make up past work and continue with the course.
Because of Andrew’s excellent problem-solving and explanations, I was able to resolve the issue quickly and satisfactorily for both the students and the professor. For this, I am grateful.