Join the Team

For more than 25 years, Hudson Software has provided crucial services to help software developers be more successful and profitable.  Today our client list includes traditional publishers, large and small technology companies, and small entrepreneurial software publishers.

On this site you can see all of our current available openings and apply for an opening that you feel you would be suited to.

If there are no suitable openings at this time you can still send your resume to careers@hudsonsoft.com and we can contact you if you meet our requirements at a later date.

Current Openings

Technical Support Agents - Short Term Project, June (Elmsford)

Are You Good At Solving Computer Problems?

Are you the person that friends and family come to for help with their tech problems? Are you a verbal person, who finds it easy to understand other people, talk to them, and help them?

Hudson Software, a premier technical support provider located in Elmsford, NY, (Westchester County) is looking for talented and enthusiastic people for a short term project in May.

We will start interviewing immediately.  This contract is for a two week project and will last from June 18th through June 29th.  Remarkable candidates may be offered extended contracts or future work.

We will train you in the specifics, but you must be smart, understand computers well and have excellent communication skills, both oral and written. You also must have great empathy skills, giving customers caring and helpful support.

Please note that you will be required to participate in various screening exams as part of the interviewing process to gauge your ability and demeanor.

Our clients include such academic publishers as McGraw-Hill, Educational Testing Services and Oxford University Press. Our focus on customer service and exceptional support separates us from larger, cheaper call centers based overseas.

Please email us your resume and cover letter to careers@hudsonsoft.com.

In addition, please also follow the directions below to leave us a voicemail message right away so we can hear how you sound on the phone. Be sure to follow the directions below.  Remember, we are looking for people who can speak clearly and professionally.  You will be speaking to our client’s customers, and we only want the best communicators.

  1. Call the following number (914-909-1103) and record a voice mail message when you are prompted to at the beep.  You have three minutes for the voicemail.
  2. Here is the information we need you to include in your voice mail:
    • First, please tell us your name and the email address you used to send us your resume.
    • Let us know where you live and how you will get to work.
    • Tell us what experience you have had using software. We are looking for people with more experience than just the typical computer user. Tell us how you handled an unfamiliar or difficult problem with a computer.

Extra attention will be given to candidates who send us a cover letter showing us that they actually read this posting. Use your cover letter to show off your communication skills; resumes without cover letters receive minimal attention.  Tell us why you will do well at customer support and how you have helped people with computers in the past. We will pay attention. Communication skills are an important part of the job.

Our hiring and screening process is designed to weed out technical types who like solving interesting technical problems, but who don’t communicate well, or don’t really like talking to people. People we hire have to be both good communicators and good problem-solvers.

Outsourcing Puzzle

The real accomplishment of a good Hudson agent is to solve the problem efficiently, while “holding the customer’s hand” and making that customer feel good. This requires a very distinct type of person, not just anybody who went to a certificate program and passed.

We embrace a collaborative working environment, with an emphasis on open space and accessibility among team members. Our agents are encouraged to work with and consult with each other when help is needed on a phone call or investigation.