We hire for communication, judgment, curiosity, and reliability. We can train the tools and products.
Careers at Hudson Software
Work that actually helps people.
Hudson Software provides U.S.-based technical support, customer success, quality assurance, and self-service solutions for software companies. For more than 30 years, we’ve helped clients support their users with care, judgment, and real product knowledge.
Working at Hudson means helping people solve real problems. Our team supports users who may be frustrated, confused, under pressure, or trying to get important work done. The right person for Hudson is calm, curious, dependable, and comfortable communicating clearly with both customers and teammates.
Human Support, Not Scripts
Hudson is not a script-driven call center. We look for people who can listen carefully, think through problems, ask good questions, and take ownership of the customer experience.
We Train the Right People
Experience is helpful, but it is not the only thing we look for. We can train the tools, products, systems, and processes when we see the right qualities in a candidate.
Flexible Roles for the Right Fit
Some roles are full-time, and some are part-time or flexible. We are interested in good people who do great work, communicate well, and fit with our team.
A Close-Knit Team
Our employees support one another, share knowledge, and work together to solve problems for clients and customers. Whether someone is full-time or part-time, we want them to feel like a real part of the team.
A Different Kind of Support Team
Our work often involves technical troubleshooting, product research, documentation, escalation handling, customer communication, and collaboration with other team members.
We value people who enjoy learning how systems work and who care about making the support experience feel human, capable, and reassuring.
We Hire for Potential
Some candidates come to Hudson with prior technical support, customer service, QA, or software experience. Others may not have the exact background on paper, but they show the qualities that matter: patience, clear communication, good judgment, reliability, curiosity, and a real interest in helping people.
New team members are not expected to know everything on day one. Our team is supportive, collaborative, and generous with knowledge.
Roles We Hire For
Hudson’s hiring needs vary over time, but we are often interested in people with strengths in:
- Technical support
- Customer support and customer success
- Quality assurance testing
- Software troubleshooting
- Documentation and knowledgebase content
- CRM, ticketing, reporting, and support operations
You do not need to know every system on day one. Curiosity, reliability, communication skills, and the ability to learn are just as important as prior technical experience.
Who Tends to Do Well Here?
People tend to succeed at Hudson when they are dependable, thoughtful, and good communicators. We value people who are patient with customers, careful with details, willing to learn, and comfortable asking questions when they need help.
Because we are a close team, reliability and fit matter. We look for people who take ownership of their work, treat customers and coworkers with respect, and want to contribute to a team that cares about doing the job well.
Current Opportunities
Hudson Software is open to hearing from strong candidates who may be a good fit for our team.
We are especially interested in people who are looking for part-time or flexible work and who have strong communication skills, good judgment, curiosity, reliability, and an interest in helping customers solve problems.
Prior experience in technical support, customer service, software, education, QA, or related fields can be helpful, but it is not always required. When we see the right qualities in a candidate, we are willing to train and support that person as they learn.
If you do not see a current opening that matches your background, you are still welcome to send your resume to careers@hudsonsoft.com. We will keep your information in mind if a future role looks like a good fit.