TECHNICAL SUPPORT OUTSOURCING

It doesn’t take many complaints from customers to put your reputation in jeopardy.
We are a company with more than 25-years’ experience providing quality, comprehensive technical support, customer service, and QA testing. Our management team has extensive experience in the computer technology fields and we have worked with software developers and publishers from a wide range of industries. In addition, we have an aggressive program of keeping up with new technology, so we are ready when customers call with new problems on new devices.

High Touch Service. High Quality Results.

TECHNICAL SUPPORT IS NOT A COMMODITY
A COMMODITY IS A PRODUCT FOR WHICH THERE IS NO QUALITATIVE DIFFERENCE BETWEEN PROVIDERS. WHEN IT COMES TO TECHNICAL SUPPORT, HOWEVER, NOT ALL VENDORS ARE CREATED EQUAL.
Why choose a call center in the United States?

Intuitive Balance
Offshore agents are trained to be courteous above all else, but they might be so focused on being polite that it takes several minutes just to get through the pleasantries. This will add to the frustrations of customers who now feel that their valuable time is being wasted, especially if the agent comes off as insincere. A US based agent will have the cultural awareness to read your customer’s signals and better assess the situation, knowing that there are times when it is appropriate to dispense with overly formal language and prioritize your customer’s immediate needs.
Internal Focus
Most offshore centers will need you to be heavily involved in training the agents who will answer your customer’s calls. Your resources may be required for other internal matters as well. Training support agents can be tedious, and with valuable internal resources tied up in handling training and personnel matters at your offsite call center, your cost reduction is diminished as well.
Flexibility
If your offshore center’s model involves a set number of trained agents who handle your calls, and other personnel at that center have little to no awareness of your products or customer base, what will happen in the event of a server outage or other emergency situation? Because the number of agents is fixed, wait times will climb as your call volume spikes. There may be no way to handle the issue until the damage has already been done.
KEY HUDSON FEATURES
Agents
US Based Support
A US based agent will have the cultural awareness to read your customer’s signals and better assess the situation, knowing that there are times when it is appropriate to dispense with overly formal language and prioritize your customer’s immediate needs.
Unlimited Products
There are no contractual changes needed to add products or make changes, nor are there any fees that have to be paid. Even if you forget to tell us that you are launching them, we will add them to our system the first time a customer calls.

Experts
You will never talk to a sales rep who says he is there to help you, but doesn’t know the details of your product line. You can talk to any of your agents, your Lead Agent, Operations Manager, or the President of our company at any time.
Reporting
Our comprehensive tracking of customer issues gives you insight needed for more reliable product improvements. The data is available to you live, and our flexible, real-time reporting tools are there to keep your stakeholders informed.
Flexibility
Channels of Support
CONTACT US
We want to hear from you!
ommitted to understanding your business’s unique needs and providing the right combination of services to help you meet your goals.
Interested in hearing more? We encourage you to contact us and see how we can put our experience to work for you.