TECHNICAL SUPPORT OUTSOURCING
What does your winning strategy look like?

It doesn’t take many complaints from customers to put your reputation in jeopardy.
The time your customers spend with tech support might be the only direct contact they have with you. And critically, it comes at a time when they have encountered a problem and need help fixing it. Customers that are helped promptly and effectively remember that your company was there for them. And sometimes, that’s the difference between the next sale going to you or the competition.
We are a company with more than 25-years’ experience providing quality, comprehensive technical support, customer service, and QA testing. Our management team has extensive experience in the computer technology fields and we have worked with software developers and publishers from a wide range of industries. In addition, we have an aggressive program of keeping up with new technology, so we are ready when customers call with new problems on new devices.
Agents
Speed at problem-solving is great, but not at the expense of good customer service. At Hudson, your customers will have their call answered by a technician who is familiar with your products and able to resolve their problem.
Access
You will never talk to a sales rep who doesn’t know the details of your product line. Unlike some other vendors, you have direct access to your lead agent and company management, anytime you need it.
Reporting
Our comprehensive tracking of customer issues provides insight needed for reliable product improvements. The data is available to you live, and our flexible, real-time reporting tools are there to keep your stakeholders informed.
Unlimited Products
There are no contractual changes needed to add products or make changes, nor any fees that have to be paid. Even if you forget to tell us in advance, we’ll add them to our system the first time a customer calls.
US Based Support
A US based agent has the cultural awareness to read your customer’s signals and better assess the situation. They know there are times when it’s appropriate to dispense with overly formal language and prioritize your customer’s immediate needs.
Flexibility
There are no “per-agent” fees, and you are not restricted to a fixed number of agents. We monitor volume and manage staffing levels accordingly, without any additional charges or the need for any contractual changes.
High Touch Service. High Quality Results.

TECHNICAL SUPPORT IS NOT A COMMODITY
A COMMODITY IS A PRODUCT FOR WHICH THERE IS NO QUALITATIVE DIFFERENCE BETWEEN PROVIDERS. WHEN IT COMES TO TECHNICAL SUPPORT, HOWEVER, NOT ALL VENDORS ARE CREATED EQUAL.
Channels of Support
CONTACT US
We want to hear from you!
ommitted to understanding your business’s unique needs and providing the right combination of services to help you meet your goals.
Interested in hearing more? We encourage you to contact us and see how we can put our experience to work for you.