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Tag Archives: Outsourcing Relationship Management

Myths and Misconceptions about outsourcing tech support

5 Misconceptions about Outsourcing Tech Support

OutsourcingBy Michael GulleyDecember 14, 2016

The Oxford English Dictionary defines a misconception as, “a view or opinion that is incorrect because it is based on faulty thinking or understanding” and a myth as, “a widely held but false belief or idea.” If you’ve spent more than a few minutes looking into outsourcing technical support then you’ve likely encountered enough myths…

Outsourcing Relationship Management

Managing Outsourcing Relationships: Trust, but verify

Reporting, OutsourcingBy GlennJune 16, 2015

“How will I know what is going on?” When you are first thinking about outsourcing support, a question naturally arises that goes something like this: “How will I know what is going on?” Managing outsourcing effectively means you will need information and reporting about the outsourced activity. Fortunately, with the right tools and processes in…

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