Myths and Misconceptions about outsourcing tech support

5 Misconceptions about Outsourcing Tech Support

Outsourcing

The Oxford English Dictionary defines a misconception as, “a view or opinion that is incorrect because it is based on faulty thinking or understanding” and a myth as, “a widely held but false belief or idea.” If you’ve spent more than a few minutes looking into outsourcing technical support then you’ve likely encountered enough myths…

Success with Phone Support

Channels of Support

Over the phone support remains the top preference of most customers even as use of other channels increases- and with good reason. A 2013 Forrester Research report notes that customers of all generations use the phone more than any other support channel, and they experience the highest rates of satisfaction on the phone. Interactions over…